Privacy Policy

Last updated: January 2025 1. Introduction CareCircle (Pty) Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. 2. Information We Collect We collect: name, email address, phone number, ID number, location, profile photos, payment information, and usage data. 3. How We Use Your Information - To provide and improve our platform services - To verify caregiver qualifications and conduct background checks - To process payments and prevent fraud - To communicate with you about your account and jobs - To comply with legal obligations under POPIA 4. Information Sharing We do not sell your personal information. We may share data with: - Service providers (payment processors, cloud hosting) - Law enforcement when legally required - Other users as necessary for job matching and communication 5. Data Security We implement industry-standard security measures including encryption, access controls, and regular security audits. 6. Your Rights Under POPIA, you have the right to: - Access your personal information - Correct inaccurate information - Object to processing of your information - Request deletion of your information - Lodge a complaint with the Information Regulator 7. Data Retention We retain your information for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time. 8. Cookies See our Cookie Policy for details on how we use cookies and similar technologies. 9. Changes to This Policy We may update this policy periodically. Significant changes will be communicated via email or app notification. 10. Contact Us For privacy-related inquiries, contact privacy@carecircle.co.za